{"id":5716,"date":"2025-09-21T11:37:28","date_gmt":"2025-09-21T11:37:28","guid":{"rendered":"https:\/\/www.eleniscollection.com\/?page_id=5716"},"modified":"2025-11-09T20:37:40","modified_gmt":"2025-11-09T20:37:40","slug":"return-and-cancellation-conditions","status":"publish","type":"page","link":"https:\/\/www.eleniscollection.com\/en\/return-and-cancellation-conditions\/","title":{"rendered":"Return and Cancellation Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5716\" class=\"elementor elementor-5716\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e8a164 e-flex e-con-boxed e-con e-parent\" data-id=\"1e8a164\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-bff65c6 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"bff65c6\" data-element_type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2   >Return and Cancellation Policy<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e64c6e e-flex e-con-boxed e-con e-parent\" data-id=\"8e64c6e\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a4992d7 elementor-widget elementor-widget-spacer\" data-id=\"a4992d7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b095ce5 e-flex e-con-boxed e-con e-parent\" data-id=\"b095ce5\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09e9cf6 e-flex e-con-boxed e-con e-parent\" data-id=\"09e9cf6\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5479437 elementor-widget elementor-widget-text-editor\" data-id=\"5479437\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"286\" data-end=\"309\"><strong data-start=\"286\" data-end=\"307\">1. Order Cancellation<\/strong><\/p><ul data-start=\"310\" data-end=\"552\"><li data-start=\"310\" data-end=\"470\"><p data-start=\"312\" data-end=\"470\">The Customer may contact us at [email address or customer service phone] if they wish to cancel their order before it is shipped.<\/p><\/li><li data-start=\"471\" data-end=\"552\"><p data-start=\"473\" data-end=\"552\">Orders that have been shipped cannot be canceled; in this case, the return process applies.<\/p><\/li><\/ul><hr data-start=\"554\" data-end=\"557\" \/><p data-start=\"559\" data-end=\"592\"><strong data-start=\"559\" data-end=\"590\">2. Right of Withdrawal (Right of Return)<\/strong><\/p><ul data-start=\"593\" data-end=\"940\"><li data-start=\"593\" data-end=\"729\"><p data-start=\"595\" data-end=\"729\">From the date of receipt of the product <strong data-start=\"640\" data-end=\"666\">Within 14 (fourteen) days<\/strong> has the right to return it without any justification.<\/p><\/li><li data-start=\"730\" data-end=\"817\"><p data-start=\"732\" data-end=\"817\">The Seller must be notified in writing within this period for a return request.<\/p><\/li><li data-start=\"818\" data-end=\"940\"><p data-start=\"820\" data-end=\"940\">Used, hygienically unsuitable for return or <strong data-start=\"876\" data-end=\"912\">personalized designed products<\/strong> the right of withdrawal cannot be exercised.<\/p><\/li><\/ul><hr data-start=\"942\" data-end=\"945\" \/><p data-start=\"947\" data-end=\"969\"><strong data-start=\"947\" data-end=\"967\">3. Return Conditions<\/strong><\/p><ul data-start=\"970\" data-end=\"1252\"><li data-start=\"970\" data-end=\"1085\"><p data-start=\"972\" data-end=\"1085\">The product to be returned must be unused, unpackaged and complete with the invoice.<\/p><\/li><li data-start=\"1086\" data-end=\"1187\"><p data-start=\"1088\" data-end=\"1187\">The box, packaging, accessories and gift items, if any, must be sent with the return.<\/p><\/li><li data-start=\"1188\" data-end=\"1252\"><p data-start=\"1190\" data-end=\"1252\">Return shipping costs are the responsibility of the buyer (unless otherwise stated).<\/p><\/li><\/ul><hr data-start=\"1254\" data-end=\"1257\" \/><p data-start=\"1259\" data-end=\"1279\"><strong data-start=\"1259\" data-end=\"1277\">4. Return Process<\/strong><\/p><ul data-start=\"1280\" data-end=\"1517\"><li data-start=\"1280\" data-end=\"1429\"><p data-start=\"1282\" data-end=\"1429\">No later than after the product return reaches the Seller <strong data-start=\"1328\" data-end=\"1345\">Within 14 days<\/strong> payment is refunded via the payment method used by the buyer at the time of ordering.<\/p><\/li><li data-start=\"1430\" data-end=\"1517\"><p data-start=\"1432\" data-end=\"1517\">The Seller is not responsible for delays caused by banks and payment providers.<\/p><\/li><\/ul><hr data-start=\"1519\" data-end=\"1522\" \/><p data-start=\"1524\" data-end=\"1560\"><strong data-start=\"1524\" data-end=\"1558\">5. Defective or Faulty Products<\/strong><\/p><ul data-start=\"1561\" data-end=\"1850\"><li data-start=\"1561\" data-end=\"1697\"><p data-start=\"1563\" data-end=\"1697\">If it is detected that a damaged or incorrect product has been sent upon delivery of the product, the recipient shall notify the buyer at the latest <strong data-start=\"1654\" data-end=\"1670\">Within 3 days<\/strong> must notify the Seller.<\/p><\/li><li data-start=\"1698\" data-end=\"1768\"><p data-start=\"1700\" data-end=\"1768\">For defective products, the return shipping costs are covered by the Seller.<\/p><\/li><li data-start=\"1769\" data-end=\"1850\"><p data-start=\"1771\" data-end=\"1850\">Product exchange or refund shall be made after the product reaches the Seller.<\/p><\/li><\/ul><hr data-start=\"1852\" data-end=\"1855\" \/><p data-start=\"1857\" data-end=\"1891\"><strong data-start=\"1857\" data-end=\"1889\">6. Non-Returnable Products<\/strong><\/p><ul data-start=\"1892\" data-end=\"2030\"><li data-start=\"1892\" data-end=\"1927\"><p data-start=\"1894\" data-end=\"1927\">Personalized jewelry<\/p><\/li><li data-start=\"1928\" data-end=\"1984\"><p data-start=\"1930\" data-end=\"1984\">Products that are not suitable for return in terms of hygiene<\/p><\/li><li data-start=\"1985\" data-end=\"2030\"><p data-start=\"1987\" data-end=\"2030\">Used or unpackaged products<\/p><\/li><\/ul><hr data-start=\"2032\" data-end=\"2035\" \/><p data-start=\"2037\" data-end=\"2119\"><strong data-start=\"2037\" data-end=\"2052\">7. Communication<\/strong><br data-start=\"2052\" data-end=\"2055\" \/>You can contact us for returns and cancelations:<\/p><ul data-start=\"2120\" data-end=\"2385\"><li data-start=\"2120\" data-end=\"2195\"><p data-start=\"2122\" data-end=\"2195\"><strong data-start=\"2122\" data-end=\"2132\">Title:<\/strong> Deday Textile Entrepreneurship Industry and Trade Limited Company<\/p><\/li><li data-start=\"2296\" data-end=\"2341\"><p data-start=\"2298\" data-end=\"2341\"><strong data-start=\"2298\" data-end=\"2310\">Phone:<\/strong> +90 538 230 0322<\/p><\/li><li data-start=\"2342\" data-end=\"2385\"><p data-start=\"2344\" data-end=\"2385\"><strong data-start=\"2344\" data-end=\"2356\">Email:<\/strong> eleniscollection@gmail.com<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return and Cancellation Conditions 1. Order Cancellation The customer can contact us via [email address or customer service phone number] if they wish to cancel their order before it is shipped. Orders that have been shipped cannot be canceled; in this case, the return process will be applied. 2. Right of Withdrawal (Return Right) The buyer can return the product without any reason within 14 (fourteen) days from the date of receipt [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5716","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.eleniscollection.com\/en\/wp-json\/wp\/v2\/pages\/5716","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eleniscollection.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eleniscollection.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eleniscollection.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eleniscollection.com\/en\/wp-json\/wp\/v2\/comments?post=5716"}],"version-history":[{"count":0,"href":"https:\/\/www.eleniscollection.com\/en\/wp-json\/wp\/v2\/pages\/5716\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.eleniscollection.com\/en\/wp-json\/wp\/v2\/media?parent=5716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}